We understand that choosing the right mattress is not an easy decision for many. Therefore, at Legend Sleep, confident in the quality of our mattresses, we offer a 40-day sleep trial. If the mattress does not suit you after trying it, you can exchange it for another model or return it.
If the mattress is not suitable after trying it, you may make use of the trial period one time only by either exchanging the mattress for another or returning it, subject to the terms and conditions outlined below.
Important: An exchange or return within the trial period is available one time only. Once either option is executed, the sleep trial service is deemed fully utilized and the trial period ends, even if there are remaining days from the 40-day duration.
Example: If a customer requests an exchange for another mattress after 20 days into the trial period and the exchange is processed, they have fully utilized the sleep trial benefit. Consequently, a new trial period will not begin for the replacement mattress, the remaining 20 days will not carry over, and the customer is not entitled to request another exchange or return based on the sleep trial policy.
In the event of choosing to exchange the mattress for another model, no new trial period commences for the replacement mattress, nor are any remaining days carried over from the previous trial period, and no further exchange or return requests may be made under the sleep trial service.
Terms and Conditions for Mattress Exchange or Return
- Use of a Mattress Protector: A mattress protector must be used to keep the mattress clean. We will not accept any soiled or stained mattresses.
- Shipping Costs: The customer is responsible for shipping costs if they decide to exchange or return the mattress (shipping fees range between 250 and 350 ). The exact shipping fee is determined based on the customer's city of residence.
- Note: We do not offer the sleep trial service in certain remote areas or cities where shipping companies cannot deliver. Please ensure that your city is included in the covered shipping areas before completing your order.
Mattress Exchange and Return Process
- Trial Assessment: After receiving and trying the mattress, if you find it unsuitable and decide to exchange or return it:
- Contact Customer Care: Contact Customer Care at 920031540 and provide them with photos of the mattress along with any other requested details.
- Verification: Once the condition is verified via photos and the customer's address is confirmed (ensuring it is within the covered delivery areas):
- Pickup: We will dispatch the courier to the customer's address to collect the mattress and return it to the factory.
Additional Notes
- Custom and Made-to-Order Sizes: Custom or tailored sizes are not covered by the 40-day trial period and are non-exchangeable and non-refundable. However, they remain covered by warranty in the event of a manufacturing defect, subject to approved warranty terms.
- Upper-Floor Pickup: Some shipping companies do not pick up mattresses from upper floors if the customer resides on a higher level.
- Processing Procedures: Exchange or return processing begins after the product is returned to the company and inspected by the specialized team, which takes a maximum of 2 business days from its arrival.
- Proper Packaging: The customer bears full responsibility for any damage resulting from failing to re-pack the product properly.
- Processing Timeframe: The overall exchange or return transaction takes between 10 to 30 days for the complete process.