- First: Warranty ConditionsMattress sagging exceeding 3 cm from its original height
- Broken springs or wires
- Springs or wires that are protruding or coming out from the mattress layers
- Sagging of the springs or foam
Second: Items Not Covered by the Warranty
- Loss of the official invoice
- Improper handling or transportation of the mattress leading to bending or distortion
- Natural sagging of less than 3 cm from the original mattress height
- Fabric issues such as color fading, stains, or burns
- Misuse of the mattress, such as jumping on it, sitting continuously on one edge, folding it, or handling it incorrectly, which may lead to damage
- Sagging of mattress springs due to using bed bases not designed for the mattress
- Moisture or liquid spills – any liquid leakage onto the mattress that causes damage
- Using inappropriate cleaning methods or materials, such as harsh or chemical cleaning agents
- Breaking or folding the mattress
- Storing the mattress vertically
- Using the mattress on an uneven surface
Third: In Case of a Manufacturing Defect
Customers of Legend Sleep are entitled to replace or return a mattress that has a manufacturing defect or damage. After Legend Sleep receives the mattress and confirms it meets the conditions, the customer has the right to choose one of the following:
- Refund of the mattress value via bank transfer (takes up to 10 business days)
- Replacement with a new mattress of the same value
- No shipping fees will be charged to the customer if the reason for return or replacement is due to damage or a manufacturing defect
- A photo of the mattress packaging must be provided
Let me know if you’d like this formatted for a warranty policy page or as a printable customer handout.
