FAQ's

1. About the Order:Can I modify my order?

You have the right to modify your order if its status is "Pending Review" and it hasn't been paid yet.

How long does it take for the order to arrive?

Business days do not include Fridays and official holidays.

• Riyadh and Qassim: 4 – 9 business days from the date of the order.
• Western Region (Jeddah, Makkah, Taif): 3 – 7 business days from the date of the order.
• SMSA: 2 – 5 business days from the date of the order.
• FLOW: 4 – 7 business days from the date of the order.
• AlSaif: 3 – 6 business days from the date of the order.

How can I track my shipment?

You can track your order by contacting Customer Care via WhatsApp. They will assist you by providing the tracking number and updating you on your shipment status.

Do you have physical branches?

Yes, we have branches in Riyadh, Jeddah, Taif, and Khamis Mushait, in addition to our online store – and we deliver to all regions across the Kingdom.

2. Products & Materials:

Are all the products 100% genuine?

We are proud to say that all our products are 100% genuine.

Do the mattresses come with a warranty?

Yes, all products come with a warranty against manufacturing defects.

Is the cotton 100% natural?

Yes, the cotton used is 100% natural.

What’s the difference between microfiber and memory foam fillings?

• Microfiber is a high-quality type of polyester fiber.
• Memory foam is a type of foam used in medical and high-value products due to its properties that fully and healthily support body parts.

What’s the difference between microfiber and polyester?

Microfiber is a high-grade polyester with enhanced durability, comfort, and softness.

What sizes are available?

All sizes are available and listed on our website, except for custom-sized mattress toppers. You can choose your desired dimensions for those.

3. Payment Methods:

What payment methods are available?

• Online payment via Apple Pay, Mada, Visa, MasterCard, Tabby, Tamara, and STC Pay.
• Bank transfer.
• Cash on delivery is available in Jeddah.
• Coming soon: Cash on delivery for other cities.

How long does it take for the refund to be processed into my bank account if I cancel my order?

The refund period depends on the order status:

• If your order is "Pending Review", it will be canceled, and the amount will be automatically refunded to your bank account.
• If your order has been processed or shipped, the refund will take some time depending on your bank’s policy.

Please note:

Credit card refunds may take 1 to 2 weeks, depending on your bank’s policy.

Legend Sleep has no control over the duration of the refund process.

Let me know if you'd like this in a PDF or formatted for a website or customer policy page.